Terms of Service

By registering for a Horizon account or using our Services, you represent that you are at least 18 years old and have the legal authority to enter into these Terms. If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

Horizon provides payment services that enable businesses to accept payments directly from customer bank accounts through our Pay by Bank technology. Our Services include:

• Payment links that merchants send to customers by email or text message
• Bank payments from customer bank accounts, connected through Plaid
• Payouts to the merchant's bank account, with payment reporting
• Fraud prevention and security monitoring
• Customer support and technical assistance

To use our Services, you must create an account and provide accurate, complete information. Before you can request payments, your business must pass our business verification (KYB) checks. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breaches
• Ensuring your account information remains current and accurate

You agree to pay the fees for the Services as set out in your service agreement or on our pricing page. Fees may be deducted from your payouts.

We will give you at least 30 days' notice before we change our fees.

You may not use our Services for any illegal or unauthorized purpose. Prohibited activities include:

• Processing payments for illegal goods or services
• Engaging in fraudulent or deceptive practices
• Violating any applicable laws or regulations
• Processing transactions without proper authorization
• Manipulating or circumventing our security measures
• Using the Services to harm, threaten, or harass others

Horizon processes payments through bank transfers. Customer payments usually move over ACH, which can take one to three business days. We pay out to your bank account after a customer's payment is available to us, using an instant payment network when your bank supports it and ACH otherwise. Actual timing depends on the banks and payment networks involved.

We reserve the right to hold, delay, or refuse any transaction if we suspect fraud, illegal activity, or violation of these Terms.

This section applies to customers who pay a payment link sent by a merchant. You do not need a Horizon account to pay.

When you pay, you connect your bank account through Plaid and then authorize a one-time payment of the amount shown, from that account to the merchant through Horizon. Each link can only be paid once. Horizon never sees or stores your bank login details.

Questions about the goods or services you paid for should go to the merchant. If you did not authorize a payment, or you believe a payment is wrong, contact us at navdeep@horizonpay.co. Our Privacy Policy explains how we handle your information.

Bank payments can be returned by the customer's bank, for example for insufficient funds or an unauthorized payment, sometimes after the payment has been paid out to you. You are responsible for any payment that is returned or reversed, along with any related fees.

If a returned payment has already been paid out to you, we may recover the amount from your future payouts or debit your connected bank account, and we may pause payouts while we review it.

You are responsible for resolving disputes with your customers about the goods or services they paid for, for keeping accurate transaction records, and for cooperating with any investigation we carry out.

We use security measures appropriate for a payments service to protect your data and transactions, including:

• Encryption in transit (TLS 1.2 or higher) and at rest
• Bank connections handled through Plaid, so we never see bank login details
• Monitoring and alerting on our systems
• Multi-factor authentication on the systems our team uses

To the maximum extent permitted by law, Horizon shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Our total liability for any claim arising from your use of the Services shall not exceed the fees paid by you to Horizon in the 12 months preceding the claim.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time. We may terminate or suspend your account for violation of these Terms, suspicious activity, or at our discretion with reasonable notice.

You may terminate your account at any time by contacting our support team. Upon termination, all outstanding fees become immediately due.

All content, features, and functionality of the Services, including but not limited to software, text, graphics, logos, and trademarks, are owned by Horizon and protected by United States and international intellectual property laws.

You agree to indemnify and hold harmless Horizon, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Services or violation of these Terms.

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

We may update these Terms from time to time. We will notify you of material changes by email or through the Services. Your continued use of the Services after such notice constitutes acceptance of the modified Terms.